Auto Body Service
Northeast Collision: Auto Body Service
One of the first questions that people have when they have to get body work done is what type of parts will be used in the repair. There are four different types of parts: original equipment manufacturer (OEM), automotive aftermarket, reconditioned original equipment, or used parts. The choice of each of these parts is pretty personal because they each have their pros and cons. Obviously, new original equipment manufacturer parts are what many people want when they have body work done on their vehicle. However, depending on your insurance company, the costs of those parts may not be covered. Furthermore, if you are paying for your body work out-of-pocket, those parts may be far more expensive than other alternatives. At Northeast Collision, we will discuss your different part options, help you understand which parts are covered by your insurance, and let you know what additional financial responsibility you would encounter if you choice a different option. We will also give you an honest and reliable opinion about whether there is a quality difference in the various options for your particular make, model, and year of vehicle.
In fact, our customer service is what has kept people coming back since 1974, when we started out as Frank’s Auto Repair. We specialize in keeping our customers informed. In the aftermath of an auto accident, so many things can feel out of your control that it is important for you to know that you still have control over what is happening to your vehicle. We are committed to ensuring that our customers have a thorough understanding of the repair process before we begin any repairs. That means that we will explain what repairs are necessary, breakdown the cost of those repairs, and give you a timeline for the repairs. We will also deal directly with your insurance company to make the process run more smoothly for you.
Our commitment to customer service does not end when we finish our work; we provide a lifetime warranty on any structural repairs and all of our paintwork.